DELIVERY

All orders are shipped worldwide through  DHL Express  with an approximate shipping fees and approx. length of delivery vary upon country and are subject to change based on mail delays and customs.

Please note at times unexpected delays may occur which AGWA Swim has no control over and is not responsible for.  

All orders processed during business hours Monday – Friday are dispatched the following business day. Please advise of a phone number when ordering. Orders cannot be cancelled after they have been confirmed through our website.

Please note we can not ship to P.O Boxes as generally shipments require a signature on delivery. Certain out of range countries/areas not supported by the  DHL Expressnetwork will be shipped with regular express post.

If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the ‘Track My Order’ feature located in the confirmation email.

Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.

AGWA Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

EXCHANGES, RETURN AND REFUND

AGWA Swim offers store credits only for purchases made on our website, you can then reorder your correct style, colour and size. Please note that we cannot make any exceptions for a refund due to your item being out of stock.

You are entitled to an exchange within 10 days of your purchase  for a store credit only. To book a return, please contact us in advance via returns@agwaswim.com Once your return has been approved, please send your item/s back to us immediately.

Late returns will not be accepted.

Email us at   returns@agwaswim.com with your order # in the subject line and indicate whether you would like to return or exchange your item(s). We will provide you with the complete postal address when we allocate your Returns Authorisation number to you via email correspondence.

Please note that the item(s) must be in original condition, product must be returned unused, must not have been worn, washed or altered in any way with sanitary stickers (applicable to all bottoms and one pieces) and in original packaging including all tags. We reserve the right to refuse any item, which we deem to be unsalable at our discretion.

Store credits will be issued within 2 to 3 business days upon receiving the exchange items.

All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.

Refunds are not accepted unless the item is faulty.

For faulty items please email returns@agwaswim.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment. Please include a photo to show the issue along with your original invoice (printed off your online order), along with a description of the fault. Once received in our office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case we will keep you informed.

You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.

 

Please note AGWA Swim is not responsible for any shipping costs related to exchanges or for any loss of items during shipping.

 

For all online customer service and product enquiries, please email orders@agwaswim.com